Brian D.

Boss Man, (Ken Huber)
I did not see you yesterday when I came in on a factory recall, but I met a couple of your staff and you sir are a very lucky man or a [darn] good supervisor because Rachel, your service writer and young counter man in the Parts Department were super good to deal with. Both Departments can be pretty [intense]. To stay cool and pleasant is not always easy but these two employees were and are just great.
Hats off to your staff.